Privacy Policy

Welcome to Zoog A.I LTD’s Privacy Policy. At Zoog, we are dedicated to safeguarding your privacy and ensuring that your personal information is treated with care and respect. This policy outlines how we collect, use, and protect your data when you choose to use our services, which include the Zoog app available for iOS and Web. By using our services, you agree to the terms outlined in this policy.

1. Introduction

Zoog A.I LTD is a technology company committed to providing a platform that fosters fun, interaction, family time, and self-expression with your loved ones.

2. Information Collection

We collect two basic categories of information:

2.1. Information You Provide

When you engage with our app or website, we may collect essential details such as your name, email, your children’s ages, and photos. In addition, we collect data about your interactions with the app, including all the recordings (Zoogs) you create. Please be aware that users who view your Zoogs or other content may save or copy it outside the app.

When you contact our Support team or communicate with us in any other way, we will collect any information you voluntarily provide or that is necessary to address your inquiries.

2.2. Information We Gather During Service Use

While you use our services, we collect usage data to better understand behavior and enhance the user experience. Rest assured, this data is kept under our control and is not shared or sold to any third-party companies.

This information can encompass:

2.2.1. Usage Information

Data related to how you use the app and the website.

2.2.2. Device Information

We collect information about the devices you use, including hardware and software details such as hardware models, operating system versions, device memory, advertising identifiers, unique application identifiers, installed apps, unique device identifiers, device usage data, browser types, and time zones. We also gather information about your wireless and mobile network connections, such as your mobile phone number, service provider, and IP address.

2.2.3. Camera, Photos, and Audio

For features like video recording and sharing, we may request access to your device’s camera and audio. Some Zoogs may require access to your Photos, but we will always seek your permission before proceeding. It’s important to note that we do not share any recordings without your explicit consent to promote the app.

Your data will be retained for as long as you remain a Zoog user, or if you are a paying user. Free users’ recordings may be deleted after 60 days, but rest assured, we do not share these recordings with third-party partners, and they are securely stored on our servers.

3. Snapchat Camera Kit

If you access our app or website from the USA, you may be asked to agree to an external Privacy Policy and Terms of Use, separate from Zoog. We collaborate with Snapchat as a partner, aiming to enhance augmented reality experiences. While Zoog does not directly share information with Snapchat, Snapchat may collect facial information to improve your AR experiences. We regularly update the API to enhance this collaboration.

You can find more information about the Snapchat Privacy Policy here.

4. Cookies

Our service does not explicitly use cookies. However, third-party code and libraries integrated into the app may employ cookies to collect information and enhance their services. You have the option to accept or decline these cookies and receive notifications when cookies are being sent to your device. Keep in mind that refusing our cookies may limit your access to certain portions of the service.

5. Service Providers

We may collaborate with third-party companies and individuals for various reasons, including facilitating our service, providing services on our behalf, or analyzing how our service is used. These third parties may have access to your personal information, but they are contractually obligated not to disclose or utilize this information for any purpose other than the tasks we assign to them.

6. Security

While we employ commercially acceptable security measures to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security but remain committed to safeguarding your data to the best of our ability.

7. Links to Other Sites

Our service may include links to external websites. Please note that these sites are not operated by us, and we have no control over their content, privacy policies, or practices. We strongly recommend reviewing the Privacy Policy of these websites before using them.

8. Children’s Privacy

We do not knowingly collect personally identifiable information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it from our servers. Parents or guardians who believe their child has shared personal information with us should contact us so that we can take appropriate actions.

9. Data Deletion

We offer a personal data deletion tool that allows you to anonymize all personally identifiable data you have generated while using Zoog. This includes information from your user account, such as name, profile picture, and email. However, data required by law to be maintained by a business will be excluded.

To delete your account, you can use the option available on the Zoog iOS app. Alternatively, you can request Personal Data Deletion by emailing us at delete@getzoog.com from the email address associated with your Zoog account.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically, so we recommend reviewing this page for any changes. Any updates will be posted on this page, and you will be notified of such changes. This Privacy Policy is effective as of September 4, 2023.

11. Contact Us

If you have any questions, suggestions, or concerns about our Privacy Policy, please don’t hesitate to contact us at hi@getzoog.com. Your privacy matters to us, and we are here to address any inquiries you may have.